Privacy

Privacy

  1. IMPORTANT
  1. Lakeside Serviced Apartment agrees to allow you access to its website (“Website”) conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers contained in this document. Your use of, and/or access to, the Website constitutes your agreement to the Terms of Use. Lakeside Serviced Apartment reserves the right to amend these terms at any time. 
  2. This policy explains how Lakeside Serviced Apartment manages the Personal Information that we collect, how we use and disclose it, how to seek access to and correction of the Personal Information we hold about you, how to contact us if you have any complaints, and how we will deal with complaints. 
  3. This policy applies to the services provided by Lakeside Serviced Apartment (both online, including via our website at www.lakesideservicedapartment.com.au (“Website”) and offline). This policy is intended to apply generally in respect of the personal information collected and handled by Lakeside Serviced Apartment.
  1. INTELLECTUAL PROPERTY
  1. All information, text, material, graphics, software and advertisements on the Website (“Content”) are Copyright to Lakeside Serviced Apartment, its suppliers and/or licensors unless expressly indicated otherwise on the Website. The Content is protected by Australian and international copyright and trademark laws. You must not modify, copy, reproduce, republish, frame, upload to a third party, post, transmit or distribute this Content in any way except as expressly provided for on the Website or expressly authorised in writing by Lakeside Serviced Apartment. You must not use the Website in any manner or for any purpose which is unlawful or in any manner which violates any right of Lakeside Serviced Apartment or which is prohibited by the Terms of Use.
  1. LINKS TO THIRD PARTY WEBSITE
  1. The Website may contain hyperlinks and other pointers to Internet websites operated by third parties. These linked websites are not under the control of Lakeside Serviced Apartment, and Lakeside Serviced Apartment is not responsible for the contents of any linked web or any hyperlink contained in a linked website. Lakeside Serviced Apartment provides these hyperlinks to you as a convenience only, and the inclusion of any link does not imply any endorsement of the linked website by Lakeside Serviced Apartment. You link to any such website entirely at your own risk.
  1. THE KINDS OF PERSONAL INFORMATION WE COLLECT
  1. Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and, whether the information or opinion is recorded in a material form or not and includes the information described in this policy. 
  2. We will only collect Personal Information if it is necessary for one or more of our functions. The types of Personal Information that we collect from you and hold depends on our relationship with you, the circumstances of collection and, the type of service you request from us. 
  3. We do not otherwise generally collect sensitive Information about you (such as your health information) unless you choose to provide it to us. However, if you provide such information to us, we will only collect that information with your express consent and only where such information is reasonably required in order for us to provide our services to you. We will not disclose sensitive information to any other party without your consent. 
  4. The kinds of Personal Information that we may collect include:
  • Your contact information such as your first and last name, gender, date of birth, telephone number, current and valid email address and home address;
  • credit card information;
  • if you use a corporate account, your employer details and corporate account details;
  • information on your customer profile about your guest bookings and stays at Lakeside Serviced Apartment, such as check-in/out details, total spend over time, properties booked, identity verification information such as your driver’s licence or passport, information relating to in-house services and facilities used;
  • such other information that is relevant for us to provide our services to you in the manner that you have requested, or to comply with the law.

4. COOKIES AND LINKS

  1. Our Website may contain advertisements placed by third party companies or links with other websites. The websites associated with those third-party companies or accessed via these links may contain cookies which may operate differently and collect Personal Information by different methods.  We strongly suggest that you check the privacy policies of these sites.
  2. Lakeside Serviced Apartment does not monitor these sites and is not responsible for their content. If you link to another website you do so at your own risk. Lakeside Serviced Apartment makes no warranties regarding these websites and Lakeside Serviced Apartment is not responsible for any privacy policies or practices of any sites linked to our Website.

5. GOOGLE ANALYTICS

  1. Lakeside Serviced Apartment uses Google Analytics to gather statistics about how our Website content is used. This tracking information allows us to better understand the needs of our site visitors and what content they expect and view. This allows us to make better decisions about our Website and content. We use statistics about our visitors such as the browser type, geographic locations and referring sites.
  2. No personally identifying information is collected.
  3. The information collected may include:
  • How visitors arrived at our pages (e.g. directly from a bookmark, typing in an address, from a search engine; linked from another page);
  • Which pages are viewed and for how long, including the viewing time and date
  • The general geographical locations of visitors (as indicated by the network or internet service provider they use) and the speed of their internet connections;
  • Technical information about the computers or devices used to browse pages, including the operating systems, browsers, plug-ins, screen types and default languages.

6. DISCLOSURE OF YOUR PERSONAL INFORMATION

  1. For the purposes described above, we may disclose your Personal Information to:
  • Our service providers, contractors, agents, other business partners within Lakeside Serviced Apartment and other entities who assist us in providing our services to you (for example, lawyers, conveyancers, financiers, property valuers,);
  • External providers of services where you have engaged us to act as your agent;
  • Members of the Lakeside Serviced Apartment as necessary and appropriate for the services that you have requested;
  • Other service providers, who provide the various services that you have requested and we have arranged;
  • Third parties who provide us with marketing service and conduct market research and analysis on our behalf;
  • Our related bodies corporate;
  • Our professional advisers;
  • An entity including government agency to whom we are required by law to disclose  your information;
  • To third parties as required to provide our services or to meet the purposes for which the Personal Information was collected; and
  • To third parties you otherwise authorise us to.